🌾 Natural • Wholesome • Traditional

Frequently Asked Questions

Answers about our flours, grains, traditional foods, quality standards, shipping, and freshness.

🌾 Who We Are (Mithai)?

Mithai is a traditional Indian food brand owned and operated by Maa Sarala Agro Foods. We offer everyday staple foods such as besan, chana sattu, chhatua, rice flour, ragi flour, mishri, sagoo (sabudana), and ready-to-cook dal tadka.

🧪 Are your products natural and hygienically processed?

Yes. All our products are cleaned, processed, and packed under hygienic conditions following food safety standards to maintain purity and nutritional value.

🌱 Do you add preservatives or artificial colors?

No. We do not add artificial colors or unnecessary preservatives. Shelf life depends on the nature of the product and proper storage.

🥣 How should I store flour and sattu?

Store flours and sattu in airtight containers in a cool, dry place. Avoid moisture to maintain freshness and prevent spoilage.

🚚 Where do you deliver?

We deliver across selected locations in India. Delivery availability depends on pin code serviceability.

⏱ What is the delivery time?

Orders are processed within 24–48 hours and usually delivered within 2–7 business days after dispatch.

🔄 Can I return or exchange products?

Returns are accepted only if the product delivered is damaged, expired, or incorrect. Due to food safety reasons, opened or used products cannot be returned.

💰 How are refunds processed?

Once approved, refunds are processed within 7–10 working days to the original payment method.

⚠ Do your products contain allergens?

Yes. Our products may contain or be processed in facilities handling cereals, pulses, and nuts. Customers with allergies should read labels carefully.

📞 How can I contact Mithai?

Mithai
(A brand owned by Maa Sarala Agro Foods)

📧 mithaiindia20@gmail.com
📞 +91 8480342364

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