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Shipping Information

Last updated: 16/01/2026

This Shipping Policy applies to all orders placed on Mithai, a brand owned and operated by Maa Sarala Agro Foods, through our website https://mithaiindia.com.

1. Shipping Locations

We currently ship our products across selected locations in India. Delivery availability may vary based on pin code and courier serviceability.

2. Shipping Charges

Shipping charges (if any) are calculated at checkout based on delivery location and order weight.
Any applicable shipping fee will be clearly displayed before payment.

3. Order Processing Time

Orders are usually processed within 24–48 hours after confirmation.
Processing time may increase during festivals, weekends, or high-demand periods.

4. Estimated Delivery Time

Estimated delivery time is 2–7 business days after dispatch.
Delivery timelines are indicative and may vary due to courier delays, weather, or unforeseen circumstances.

5. Perishable Goods Notice

Our products are perishable food items. While we take utmost care in packaging, delays caused by courier partners, natural events, or logistics issues are beyond our control and do not qualify for refunds.

6. Delivery Attempts

Please ensure someone is available at the delivery address to receive the order.
Failed delivery due to incorrect address or unavailability of the recipient will not be eligible for refund.

7. Damaged or Missing Items

If you receive a damaged or incorrect product, contact us within 24 hours of delivery.
Clear photos or videos of the package and product are mandatory for verification.

8. Contact for Shipping Support

Mithai
(A brand owned by Maa Sarala Agro Foods)

Email: mithaiindia20@gmail.com
Phone: +91 8480342364