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Terms & Conditions

Last updated: 16/01/2026

Welcome to Mithai, a brand owned and operated by Maa Sarala Agro Foods (“we”, “our”, “us”). By accessing or purchasing from our website https://mithaiindia.com, you agree to comply with and be bound by the following Terms & Conditions.

1. Eligibility & Website Use

  • You must be at least 18 years old to place an order or use the website under parental supervision.
  • You agree to use the website only for lawful purposes.

2. Products & Descriptions

  • We sell mithai, sweets, namkeen, and related food products.
  • Product images are for reference only. Actual products may vary due to handmade preparation.
  • All products are prepared following applicable food safety and hygiene standards.

3. Pricing & Availability

  • All prices are in INR and applicable taxes are included unless stated otherwise.
  • Prices and availability are subject to change without prior notice.

4. Orders & Acceptance

  • An order is confirmed only after successful payment and confirmation via email/SMS.
  • We reserve the right to cancel any order due to stock unavailability or operational reasons.

5. Payments

  • Payments are processed through secure third-party payment gateways.
  • We do not store your card or banking information.

6. Shipping & Delivery

  • Delivery timelines are estimates and may vary due to location, weather, or unforeseen circumstances.
  • For perishable items, delays beyond our control do not qualify for refunds.

7. Perishable Goods Policy

Mithai and food items are perishable in nature. Once dispatched, orders cannot be cancelled, returned, or exchanged except in cases where incorrect or damaged items are delivered.

8. Returns & Refunds

  • Refunds are applicable only for damaged or incorrect items.
  • Complaints must be raised within 24 hours of delivery with proper photos or videos.
  • No refunds for taste preferences, delayed delivery, or partial consumption.

9. Food Allergies Disclaimer

Our products may contain milk, nuts, gluten, sugar, or other allergens. Customers are advised to check ingredients carefully before ordering. Maa Sarala Agro Foods shall not be responsible for any allergic reactions.

10. Intellectual Property

The brand name Mithai, website content, logos, images, and designs are the intellectual property of Maa Sarala Agro Foods. Unauthorized use is strictly prohibited.

11. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Bhubaneswar, Odisha.

12. Contact Information

Mithai
(A brand owned by Maa Sarala Agro Foods)

Email: mithaiindia20@gmail.com
Phone: +91 8480342364
Address: Maa Sarala Agro Foods,
Plot No. 135G, Zone-B, Sector A,
Mancheswar Industrial Estate,
Bhubaneswar, Odisha – 751010